Elara Maison – Delivery Terms and Conditions

1. Order Processing Time

Elara Maison is committed to ensuring efficient and timely delivery of all orders. Delivery times vary depending on the type of order:

• In-stock products: Estimated delivery time is 3 to 7 business days.
• Made-to-order products: Customized furniture and decorative items require 4 to 12 weeks, depending on the manufacturer and product specifications.
• International deliveries: Orders shipped outside Europe may require additional time for customs clearance and international transit. Estimated delivery time is 7 to 21 business days.

Once an order is placed, customers will receive a confirmation email with the estimated delivery timeline.

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2. Shipping Destinations

Elara Maison provides delivery to the following countries and regions
England
Scotland
Wales
Northern Ireland
Ireland (excluding the United Kingdom)
Finland
Hungary
Switzerland
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
France
Germany (Deutschland)
Greece
Italy
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
Spain
Sweden
South Korea
Australia

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3. Delivery Options – Elara Maison

Delivery to Hungary

Home Express
Delivery to the main door without prior appointment

• Courier or small parcel partner delivery
• Applies to packages up to 40 kg with a combined size under 300 cm
• Fragile items are excluded from this option
• Delivered by a single courier to the street-level entrance
• No entry into the building or upper floors
• No assembly or unpacking included
• Available Monday to Friday
• Estimated delivery shown at checkout and confirmed by email with tracking

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Home Standard
Delivery at main entrance

• Delivered to the street-level entrance
• No entry into your residence or upper levels
• Delivery timeframe: 10–15 days
• Tracking link provided at dispatch

 

Delivery to the United Kingdom

Home Standard

Elara Maison offers scheduled delivery to the main entrance for England Scotland Wales and Northern Ireland

Deliveries are carried out by experienced transport companies specialising in furniture logistics
Applies to packages not exceeding 40 kg
Delivery appointment is confirmed with the carrier at least one day in advance
Delivery is made at street level to the main entrance only and does not include entering the residence building or premises
Assembly and disassembly services are not included
Deliveries take place from Monday to Friday
Estimated delivery time is between 12 and 18 business days

Shipping costs to the United Kingdom (that’s England, Scotland, Wales, and Northern Ireland) are as follows:

ORDER	DELIVERY FEE
< £100	£14.99
≥ £101 – < £200	£19.99
≥ £201 – < £400	£29.99
≥ £401 – < £700	£49.99
≥ £701 – < £1000	£69.99
≥ £1001 – < £1500	£84.99
≥ £1501	£99.99

 

United Kingdom – Home Plus Delivery
Delivery inside the room with prior appointment
Currently available only for Luxembourg

Service is managed by companies specialized in furniture transportation
Applicable for orders exceeding 40 kg or containing fragile items requiring special handling
Delivery is carried out by two-person teams directly into the room of your choice
Appointment must be scheduled with the transport agency at least one day prior to delivery
Delivery takes place inside the home at the specified location
Assembly and disassembly services are not included
Available from Monday to Friday

Shipping costs to the United Kingdom
That’s England, Scotland, Wales, and Northern Ireland

ORDER	DELIVERY FEE
< £100	£19.99
≥ £101 – < £200	£29.99
≥ £201 – < £400	£39.99
≥ £401 – < £700	£59.99
≥ £701 – < £1000	£79.99
≥ £1001	£99.99

 

Ireland – Standard Delivery

Delivery to the main entrance

Orders are delivered at street level and will not be carried inside the home or building
Expected delivery timeframe is between 6 and 15 days depending on the location
A tracking link will be provided to follow your shipment
No prior appointment is required

Shipping costs to Ireland
Excluding the United Kingdom

INTERNATIONAL DELIVERY (EXCLUDING IRELAND AND UK)

Home Express

Delivery to the main door without prior appointment

– Delivery is carried out through courier or small package companies
– Available for packages up to 40 kg and with the combined height width and length of the package under 300 cm
– Not available for orders containing fragile items highly sensitive to breakage during transport
– Delivery performed by one person without a scheduled appointment
– Delivered to the street-level main entrance only no entry inside the building or home
– Assembly or disassembly not included
– Delivery from Monday to Friday
– Delivery time is visible at checkout and confirmed via email after order placement
– Times may vary based on region and postal code

DELIVERY FEES

Home Standard

Delivery at main entrance

– Street-level delivery only not carried up stairs or inside homes
– If product is in stock estimated delivery time is 6 to 15 business days
– Tracking link is sent once dispatched appointment is not required

DELIVERY FEES

Home Plus

Indoor delivery by appointment
This service is only available for Luxembourg

– Delivery to a specific room in your home
– Transport company will contact you by phone 1 day before delivery
– No assembly or disassembly included
– If available estimated delivery time is 12 to 15 business days

DELIVERY FEES

Home Assembly

Indoor delivery and assembly by appointment
Only available for Luxembourg

– Handled by certified furniture transport companies
– Ideal for orders that require assembly
– Delivery inside your home with two professionals
– Scheduled at least 1 day in advance with the agency
– Includes unpacking and removal of packaging
– Includes product assembly but not wall installation or drilling
– Delivery Monday to Friday
– Estimated delivery 12 to 15 business days
– Fee varies based on quantity of items needing assembly

Delivery methods, times, and prices – SWITZERLAND

Updated 25 days ago

Home Standard
Delivery at main entrance

Orders are delivered to street level and will not be carried inside the building
Estimated delivery time ranges from 6 to 25 business days depending on location
You will receive a tracking link once your order is dispatched
No prior appointment is required

Shipping costs to Switzerland are as follows

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Home Plus
Indoor delivery by appointment
(Currently available only for Luxembourg)

Orders are delivered inside the home to a designated room
The delivery agency will contact you one day prior with a scheduled time
This service does not include assembly or disassembly
If the product is in stock, estimated delivery is 15 to 25 business days

Shipping costs to Switzerland – Home Plus

4. Delivery Methods

Elara Maison partners with reputable logistics providers to ensure safe and timely delivery. Available shipping options include:

• Courier services (DHL, UPS, FedEx, DPD) for small and medium-sized packages.
• Specialized furniture transport for large and oversized items, including in-home delivery options.
• White Glove Delivery Service – A premium service that includes in-home delivery, assembly, and removal of packaging (available in select locations).

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5. Delivery Scheduling & Receiving Orders

• Delivery Appointments: For large furniture items, our logistics partners will contact you to schedule a convenient delivery date.
• Missed Deliveries: If you miss a scheduled delivery, a re-delivery attempt may be made, or the order may be returned to our warehouse. Additional fees may apply.
• Signature Requirement: High-value orders or large furniture may require a signature upon delivery.

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6. Packaging & Handling

• Secure Packaging: All orders are packed with high-quality, eco-friendly protective materials to prevent damage.
• Special Packaging for Fragile Items: Glass decor, ceramic vases, and lighting fixtures receive additional protective layers.

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7. Order Tracking

Once an order has been shipped, customers will receive a tracking number via email. Tracking information can be checked:

• On the carrier’s website using the provided tracking number.
• In the customer account on the Elara Maison website.

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8. Returns and Complaints

Return Policy

Elara Maison offers returns in compliance with applicable consumer protection regulations:

• Return Eligibility: Items purchased online may be returned within 14 days from the date of receipt.
• Exceptions: Custom-made and personalized products are non-returnable.
• Return Costs: The customer is responsible for return shipping costs unless the product is defective or damaged upon delivery.

Complaints & Product Damage

• Inspect Your Order Upon Delivery: Customers should carefully inspect packages upon arrival before signing for them.
• Reporting Issues: If a product arrives damaged:
  • Note the issue on the courier’s receipt.
  • Take clear photos of the damaged product and packaging.
  • Contact our support team within 24 hours to initiate a resolution.

Possible resolutions may include a replacement, repair, or store credit.

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9. Shipping Restrictions & Additional Fees

• Remote Locations & Islands: Additional shipping fees may apply for deliveries to remote areas.
• Customs & Import Duties: International orders may be subject to import taxes and customs duties, determined by the destination country. These fees are the customer’s responsibility.
• Multi-Package Shipments: If your order includes multiple products, they may be shipped separately due to size or availability.

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10. Delivery Delays & Force Majeure

• Industry-Wide Delays: Elara Maison strives for timely deliveries, but unforeseen disruptions (e.g., extreme weather, customs delays) may cause delays.
• Communication in Case of Delays: Customers will be notified via email or phone if delays occur.
• Compensation for Delayed Orders: In case of significant delays, discounts or store credits may be offered as a goodwill gesture.

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11. Assembly & Installation Services

• Furniture Assembly: Some furniture items require assembly upon arrival. Customers can opt for our White Glove Service, which includes professional assembly.
• Installation Assistance: For lighting fixtures or wall-mounted furniture, customers should hire a professional installer.

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12. Order Modifications & Cancellations

• Changes Before Shipment: Order modifications (address changes, cancellations) must be requested within 24 hours of purchase.
• Cancellations: Once an order is processed for shipping, cancellations are not possible. Customers may return eligible items after receiving them.

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13. Expedited Shipping Options

• Express Delivery: Available for selected locations and in-stock products (additional fee applies).
• Same-Day Dispatch: Orders placed before 12:00 PM (CET) on eligible items may qualify for same-day dispatch.

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14. Customer Support & Live Chat Assistance

• Live Chat Support: Available Monday–Friday, 9 AM–6 PM (CET).
• Extended Customer Service Hours: During peak seasons (holiday sales, Black Friday), service hours may be extended.

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15. Frequently Asked Questions (FAQs)

• Can I change my delivery address after placing an order? Yes, within 24 hours. Contact customer support immediately.
• Do you offer gift packaging? Yes, available for selected items (select at checkout).
• What happens if I refuse a delivery? The order will be returned to us. A return shipping fee may be applied.

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16. Terms & Conditions Acknowledgment

By placing an order with Elara Maison, you confirm that you have read and accepted these Delivery Terms and Conditions. Elara Maison reserves the right to update shipping policies at any time.

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17. Contact Information

For inquiries regarding shipping, returns, or order status, please contact:

Email: support@elaramaison.com
Contact Form: www.elaramaison.com/contact