Customer Support – Elara Maison

At Elara Maison, Client Care is part of our standard.
If you require assistance, our team is here to support you with clarity, discretion, and attention to detail.

To ensure accuracy and proper follow-up, all inquiries are handled in writing via email. This allows every request to be carefully reviewed, recorded, and resolved with precision.

Response times may vary depending on volume. We appreciate your patience and will reply as promptly as possible — always with the level of care your order deserves.

Customer Service Hours

Monday–Friday: 9:00–18:00 (CET)
Closed on Polish public holidays.

Connect with Us

For questions regarding orders, delivery, returns, product details, or general inquiries, please use the contact form below.

What you can expect:

• Professional support in English and Polish
• Each request is logged and handled in order
• Response time: typically 1–2 business days
  (during peak periods, up to 3 business days)

Please note: Tracking details are sent automatically once your order has been dispatched.

Tip: If your inquiry relates to an order, kindly include your order number, delivery country, and product name to help us assist you more efficiently.

Frequently Asked Questions (FAQ)

For immediate guidance, please visit our FAQ section for detailed information on:

• Order tracking
• Delivery timelines and options
• Returns policy
• Accepted payment methods

Many common questions are addressed there to provide clarity without delay.

We are committed to delivering dependable, structured support with the same discipline that defines our collections — from order confirmation to final delivery.

Live consciously. Sit beautifully. Experience Elara Maison.