Elara Maison delivers across Europe and selected international destinations. Our goal is to provide a transparent, reliable and premium delivery experience. Below you will find a complete overview of shipping destinations, delivery rules, taxes and duties.

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Currency and Payments

All transactions on elaramaison.com are processed in EUR.
For Non-EUR markets, the final amount may be displayed in local currency for convenience, but payment is always collected in EUR.

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1. European Union (EU Market)

Destinations:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Taxes & Duties:

• All prices displayed for EU customers are VAT inclusive.
• Elara Maison operates under the OSS (One Stop Shop) system, which ensures VAT is calculated and remitted according to the country of delivery.
• Customers in the EU will not be charged any additional duties or import fees upon delivery.

Currency: EUR
Delivery Times: 6–15 business days, depending on the country and delivery method.

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2. Extended Europe (Non-EU Markets)

Destinations:
United Kingdom (England, Scotland, Wales, Northern Ireland), Switzerland, Monaco, Norway, Andorra, Iceland, Liechtenstein, San Marino.

Taxes & Duties:

• Prices are displayed in EUR, but VAT is not included in the product price.
• Customers are responsible for paying local VAT and customs duties upon delivery.

Details by country:

• United Kingdom: UK VAT (20%) + customs clearance.
• Switzerland: MWST (8.1%) + customs clearance.
• Monaco: French customs clearance + local VAT.
• Norway: MVA (25%) + import customs.
• Andorra: IGI (4.5%) + customs clearance.
• Iceland: VAT (24%) + customs clearance.
• Liechtenstein: VAT (7.7%) + customs clearance.
• San Marino: VAT (22%, aligned with Italy) + customs clearance.

Currency: EUR (converted at checkout)
Delivery Times: 10–20 business days, including customs processing.

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3. Asia-Pacific Markets

Destinations:
Singapore, South Korea, Australia.

Taxes & Duties:

• Prices are displayed in EUR, without local VAT/GST.
• Customers are responsible for paying all import duties, local VAT/GST and customs handling fees upon delivery.

Details by country:

• Singapore: GST 9% on imported goods.
• South Korea: VAT 10% + import duty (typically 8–10%).
• Australia: GST 10% on imported goods.

Currency: EUR (converted at checkout)
Delivery Times: 2–6 weeks, depending on method (air or sea freight).

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4. Middle East

Destinations:
United Arab Emirates.

Taxes & Duties:

• Prices are displayed in EUR, without VAT.
• Customers are responsible for paying 5% VAT + customs clearance upon delivery.

Currency: EUR (converted at checkout)
Delivery Times: 2–4 weeks.

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5. North America

Destinations:
United States, Canada.

Taxes & Duties:

• Prices are displayed in EUR, without VAT.
• Customers are responsible for paying import duties and local sales taxes (USA) or GST/HST + customs duties (Canada).
• Taxes and duties are collected directly by the courier or local customs authority.

Currency: EUR (converted at checkout)
Delivery Times: 2–5 weeks, depending on the region and freight method.

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6. Latin America

Destinations:
Currently, Elara Maison does not deliver to Mexico or other Latin American countries due to customs restrictions and high import duties. This may be reviewed in the future.

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7. General Principles for All International Deliveries

• For EU customers, displayed prices are final (VAT included, no additional charges).
• For Non-EU markets (UK, Switzerland, Monaco, Norway, Andorra, Iceland, Liechtenstein, San Marino, Singapore, South Korea, Australia, UAE, USA, Canada):
• Product prices on elaramaison.com are VAT excluded.
• Customers are responsible for paying import VAT, duties and customs handling fees directly to the courier (DHL, UPS, FedEx or local customs).
• The final payable amount will depend on the regulations of the delivery country.
• Elara Maison is not responsible for delays caused by customs authorities, import inspections, or force majeure circumstances (e.g. strikes, natural disasters).
• Customers are responsible for providing accurate delivery information and for ensuring compliance with local import regulations and restrictions in their country of delivery.

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8. Orientation Summary for Customers and Partners

• European Union (27 countries): VAT included, no additional fees.
• Extended Europe (UK, Switzerland, Monaco, Norway, Andorra, Iceland, Liechtenstein, San Marino): VAT not included, customer pays VAT + customs.
• Asia-Pacific (Singapore, South Korea, Australia): VAT not included, customer pays VAT/GST + import duties.
• Middle East (UAE): VAT not included, customer pays VAT + customs.
• North America (USA, Canada): VAT not included, customer pays import duties and sales taxes.
• Latin America (Mexico and others): Not available.

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9. Delivery Services

Elara Maison offers multiple delivery options depending on the market:

• Home Standard: delivery to the main entrance.
• Home Plus: delivery inside the home, by appointment.
• Home Assembly: delivery with unpacking and furniture assembly.

Delivery times and rates vary depending on the region and will be displayed at checkout.

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Elara Maison — Delivery Options & Rates

Elara Maison offers premium delivery across Europe and selected international destinations. Delivery times and costs depend on the destination market and service level.

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1. European Union (EU Market)

Destinations: 27 EU member states
Currency: EUR
Delivery Times: 6–15 business days

Home Standard – Delivery to the main entrance

• Orders up to €200 → €9,99
• Orders €201–€500 → €19,99
• Orders €501–€1000 → €39,99
• Orders above €1000 → €59,99

Home Plus – Indoor delivery by appointment

• Orders up to €200 → €24,99
• Orders €201–€500 → €44,99
• Orders €501–€1000 → €69,99
• Orders €1001–€1500 → €94,99
• Orders above €1501 → €119,99

Home Assembly – Indoor delivery with assembly by appointment

• Orders up to €200 → €39,99
• Orders €201–€500 → €69,99
• Orders €501–€1000 → €109,99
• Orders €1001–€1500 → €149,99
• Orders above €1501 → €189,99

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2. Extended Europe (Non-EU Markets)

Destinations: United Kingdom, Switzerland, Monaco, Norway, Andorra, Iceland, Liechtenstein, San Marino
Currency: EUR (converted)
Delivery Times: 10–20 business days

Home Standard

• Orders up to €200 → €24,99
• Orders €201–€500 → €44,99
• Orders €501–€1000 → €69,99
• Orders above €1000 → €94,99

 

Home Plus

• Orders up to €200 → €34,99
• Orders €201–€500 → €64,99
• Orders €501–€1000 → €99,99
• Orders €1001–€1500 → €129,99
• Orders above €1501 → €159,99

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3. United Kingdom (UK Market)

Currency: EUR (converted)
Delivery Times: 12–18 business days

Home Standard

• Orders up to €200 → €17,99
• Orders €201–€500 → €29,99
• Orders €501–€1000 → €49,99
• Orders above €1000 → €79,99

Home Plus

• Orders up to €200 → €27,99
• Orders €201–€500 → €49,99
• Orders €501–€1000 → €79,99
• Orders €1001–€1500 → €109,99
• Orders above €1501 → €139,99

Home Assembly

• Orders up to €200 → €49,99
• Orders €201–€500 → €79,99
• Orders €501–€1000 → €119,99
• Orders €1001–€1500 → €159,99
• Orders above €1501 → €199,99

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4. Switzerland (CH Market)

Currency: EUR (converted)
Delivery Times: 15–25 business days

Home Standard

• Orders up to €200 → €19,99
• Orders €201–€500 → €39,99
• Orders €501–€1000 → €69,99
• Orders above €1000 → €99,99

Home Plus

• Orders up to €200 → €39,99
• Orders €201–€500 → €79,99
• Orders €501–€1000 → €119,99
• Orders €1001–€1500 → €159,99
• Orders above €1501 → €199,99

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5. Norway (NO Market)

Currency: EUR (converted)
Delivery Times: 10–20 business days

Home Standard

• Orders up to €200 → €29,99
• Orders €201–€500 → €54,99
• Orders €501–€1000 → €84,99
• Orders above €1000 → €119,99

Home Plus

• Orders up to €200 → €39,99
• Orders €201–€500 → €74,99
• Orders €501–€1000 → €109,99
• Orders €1001–€1500 → €139,99
• Orders above €1501 → €179,99

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6. Asia-Pacific

Singapore (SG Market)

Delivery Times: 2–4 weeks
Home Standard

• Orders up to €200 → €24,99
• Orders €201–€500 → €49,99
• Orders €501–€1000 → €79,99
• Orders above €1000 → €109,99

Home Plus

• Orders up to €200 → €39,99
• Orders €201–€500 → €69,99
• Orders €501–€1000 → €99,99
• Orders €1001–€1500 → €139,99
• Orders above €1501 → €169,99

South Korea (KR Market)

Delivery Times: 3–5 weeks
Home Standard

• Orders up to €200 → €29,99
• Orders €201–€500 → €59,99
• Orders €501–€1000 → €89,99
• Orders above €1000 → €129,99

Home Plus

• Orders up to €200 → €49,99
• Orders €201–€500 → €89,99
• Orders €501–€1000 → €139,99
• Orders €1001–€1500 → €179,99
• Orders above €1501 → €219,99

Australia (AU Market)

Delivery Times: 4–6 weeks
Home Standard

• Orders up to €200 → €39,99
• Orders €201–€500 → €59,99
• Orders €501–€1000 → €89,99
• Orders above €1000 → €119,99

Home Plus

• Orders up to €200 → €49,99
• Orders €201–€500 → €79,99
• Orders €501–€1000 → €119,99
• Orders €1001–€1500 → €149,99
• Orders above €1501 → €179,99

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7. Middle East

United Arab Emirates (UAE Market)

Delivery Times: 2–4 weeks
Home Standard

• Orders up to €200 → €34,99
• Orders €201–€500 → €59,99
• Orders €501–€1000 → €99,99
• Orders above €1000 → €139,99

Home Plus

• Orders up to €200 → €54,99
• Orders €201–€500 → €99,99
• Orders €501–€1000 → €149,99
• Orders €1001–€1500 → €189,99
• Orders above €1501 → €229,99

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8. North America

United States (US Market)

Delivery Times: 2–5 weeks
Home Standard

• Orders up to €200 → €24,99
• Orders €201–€500 → €49,99
• Orders €501–€1000 → €89,99
• Orders above €1000 → €129,99

Home Plus

• Orders up to €200 → €39,99
• Orders €201–€500 → €69,99
• Orders €501–€1000 → €109,99
• Orders €1001–€1500 → €149,99
• Orders above €1501 → €179,99

Canada (CA Market)

Delivery Times: 2–5 weeks
Home Standard

• Orders up to €200 → €29,99
• Orders €201–€500 → €49,99
• Orders €501–€1000 → €79,99
• Orders above €1000 → €109,99

Home Plus

• Orders up to €200 → €39,99
• Orders €201–€500 → €69,99
• Orders €501–€1000 → €109,99
• Orders €1001–€1500 → €139,99
• Orders above €1501 → €169,99

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9. Latin America

Currently, Elara Maison does not deliver to Mexico or other Latin American countries due to customs restrictions and high import duties. This policy may be reviewed in the future.

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Disclaimer

Elara Maison strives for timely and secure deliveries. However, the brand is not responsible for delays caused by customs authorities, import inspections, or force majeure circumstances such as extreme weather or strikes. Customers are responsible for providing accurate delivery information and ensuring compliance with local import regulations and restrictions in their country of residence. Additional customs charges and import duties remain the responsibility of the customer.