Politique d’expédition
YOUR ORDER, CAREFULLY DELIVERED
Elara Maison works with carefully selected logistics partners experienced in furniture, fragile and high-value shipments.
Shipments arranged by Elara Maison are protected in transit and insured for their full shipment value, subject to applicable insurance terms.
DELIVERY TIMES
Estimated transit time after dispatch:
• Europe: 20–25 business days
• United States: 50–70 business days
• United Arab Emirates: 40–50 business days
• Other international destinations: 30–35 business days
Some pieces require additional preparation or production before dispatch. Where applicable, the estimated timeframe is shown before purchase.
Many Elara Maison pieces are sourced or produced in limited quantities rather than through mass-distribution networks.
TRACKING
Once your order has been dispatched, you will receive shipment confirmation and tracking information where available.
Large furniture transported by specialist freight services may use scheduled delivery updates instead of standard online tracking.
LARGE & OVERSIZED FURNITURE
Large or fragile pieces may be delivered by freight, pallet transport or specialist furniture logistics.
Before ordering, please ensure that doors, hallways, staircases, elevators and other access points are suitable for the dimensions of the product.
Unless expressly stated otherwise, standard delivery does not include assembly, installation, packaging removal or specialist lifting services.
DELIVERY APPOINTMENTS
For larger furniture, the logistics provider may contact you to arrange a delivery date or delivery window.
Please ensure that your telephone number, email address and delivery information are correct and that someone is available to receive the order at the agreed time.
DAMAGED OR LOST ORDERS
If your order arrives damaged or is lost in transit, please contact Elara Maison directly.
For visible damage, please photograph the packaging and product and retain all packaging while we review the matter.
We will coordinate the appropriate investigation with the logistics provider and insurer. Transit insurance does not limit your statutory consumer rights.
CUSTOMS & DUTIES
Customs arrangements depend on the destination and the delivery terms shown for your order.
Where DDP delivery is expressly stated at checkout, applicable standard import duties and customs charges included within that arrangement are handled by Elara Maison.
Where DDP is not stated, local duties, taxes, brokerage or customs charges may apply.
If you are unexpectedly asked to pay customs charges for an order confirmed as DDP, please contact us before making payment.
SHIPPING COSTS
Available delivery methods and shipping charges are displayed at checkout before you place your order.
Costs may vary according to destination, product size, weight and the logistics service required.
DELIVERY DELAYS
Delivery times are estimates unless a guaranteed delivery date has been expressly confirmed in writing.
Customs procedures, severe weather, carrier disruption, border restrictions or other circumstances outside our reasonable control may affect delivery.
If we become aware of a material delay affecting your order, we will provide updated information as soon as reasonably practicable.
Nothing in this Policy limits any mandatory consumer rights relating to delayed delivery.
MADE-TO-ORDER & LIMITED-PRODUCTION PIECES
Some Elara Maison pieces are handcrafted, produced in small batches or made to order.
Where production is required, the estimated production or preparation timeframe will be displayed before purchase. Transit time begins after the product has been completed and dispatched.
For products made to the customer's specifications or clearly personalised, different cancellation or return rules may apply as permitted by applicable law. Please refer to our Return & Refund Policy.
MULTIPLE-ITEM ORDERS
Products within the same order may have different preparation or production times and may therefore be delivered separately.
If Elara Maison splits an order for logistical reasons, you will not be charged additional shipping solely because we divided the shipment, unless an additional service has been expressly agreed with you.
ADDRESS & ACCESS
Please check your delivery address and contact details before placing your order.
If you need to change an address after ordering, contact us as soon as possible. Changes may not be possible once the shipment has entered the logistics network.
Additional costs caused by incorrect delivery information, failed delivery or unavailable access may be charged where permitted by applicable law.
NEED YOUR ORDER BY A SPECIFIC DATE?
If you are ordering for a property installation, relocation, hospitality project, event or another time-sensitive purpose, please contact us before purchasing.
We will be happy to confirm the current estimated availability and delivery options.
DELIVERY REGIONS
Elara Maison currently serves:
Europe · United Kingdom · United States · United Arab Emirates
Selected additional international destinations may also be available.
Product and delivery availability may vary depending on destination, dimensions, weight and import requirements.
CUSTOMER CARE
If you have questions about delivery, production time, customs, oversized furniture or access requirements, please contact us through our Customer Support page before ordering.
IMPORTANT LEGAL INFORMATION
This Shipping & Delivery Policy should be read together with our General Terms & Conditions of Sale and Website Use, Return & Refund Policy, Privacy Policy, and any product-specific or destination-specific information disclosed before purchase.
Nothing in this Policy excludes, restricts or waives mandatory consumer rights. Where mandatory applicable law provides greater protection, those provisions will apply.