Conditions d’utilisation

Elara Maison – Terms of Service

Comprehensive Regulations for the European Union, United States, and United Arab Emirates

These Terms of Service govern the use of services provided by Elara Maison across multiple jurisdictions, including the European Union (EU), United States (USA), and United Arab Emirates (UAE).

1. General Provisions

1.1. Scope and Applicability

  • These Terms govern the operation of the Elara Maison online store and define the rules for using the services offered by Elara Maison (hereinafter referred to as the "Store" or the "Service Provider").
  • By placing an order or using the Store, the customer (hereinafter "Client") agrees to abide by these Terms.

1.2. Legal Entity

  • The Service Provider is Maryna Yatsava Elara Maison Heritage, based in Kraków, Poland, operating under NIP: 9452305085, REGON: 540730170, registered with the Central Registration and Information on Business (CEIDG).

1.3. Contact Information

2. Definitions

  • Client – A natural person, legal entity, or organizational unit using the services of the Store.
  • Services – Electronic services provided by the Store, including online sales of products.
  • Account – A registered user account enabling order tracking and access to additional features.
  • Sales Agreement – A contract between the Client and the Store concerning product purchases.

3. Use of the Store

3.1. Access Requirements

  • The Store is accessible worldwide and requires a device with an internet connection and a modern web browser.

3.2. Account Registration

  • Registration is optional and free of charge. It allows for tracking order status and utilizing additional Store functionalities.
  • The Client must provide accurate and up-to-date personal information.

3.3. Legal and Ethical Compliance

  • The Client must use the Store in accordance with applicable laws, fair business practices, and respect for other users’ rights.

4. Formation of the Sales Agreement

4.1. Order Processing

  • Orders can be placed 24/7, and the Sales Agreement is concluded upon order confirmation.
  • Prices are displayed in the respective currency and include applicable taxes (e.g., VAT in the EU).

4.2. Right of Withdrawal (Consumer Rights by Region)

European Union (EU)

  • Customers have 14 days to withdraw from the contract without stating a reason (Directive 2011/83/EU).
  • The return must include the original, undamaged product and packaging.

United States (USA)

  • Under FTC Consumer Protection Rules, customers may return products within 30 days.
  • Custom or personalized items are non-returnable.

United Arab Emirates (UAE)

  • Consumers can request a refund or replacement within 7 days under Emirates Consumer Protection Law.

5. Payments and Delivery

5.1. Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: Apple Pay, Google Pay, PayPal
  • Bank Transfers: Available in EUR, USD, AED, and PLN
  • Buy Now, Pay Later: Klarna (EU, USA), Tabby (UAE)

5.2. Shipping and Delivery

  • EU Delivery: 3–7 business days.
  • USA Delivery: 7–14 business days.
  • UAE & Middle East Delivery: 10–21 business days.
  • Clients are responsible for import duties and customs taxes where applicable.

6. Liability of the Service Provider

6.1. Service Availability

  • Elara Maison strives for uninterrupted service but is not liable for delays or technical issues beyond its control.

6.2. Limitation of Liability

  • The Store is not responsible for issues caused by third-party service providers, including payment processors and logistics companies.

7. Complaints and Returns

7.1. Defective Products and Warranty Claims

  • Clients may file a complaint under warranty laws in their respective regions:
    • EU: Claims must be filed within 2 years of purchase (Directive 1999/44/EC).
    • USA: Warranties are subject to the Magnuson-Moss Warranty Act.
    • UAE: Complaints must be reported within 7 days of delivery.

7.2. Complaint Process

  1. Submit a complaint via email, including the order number and a description of the issue.
  2. Attach photos as proof of damage or defects.
  3. Resolution timeline:
    • EU: 14 business days.
    • USA: 30 business days.
    • UAE: 10 business days.

8. Data Protection and Privacy

8.1. Compliance with Privacy Laws

  • EU: Personal data is processed under GDPR (Regulation (EU) 2016/679).
  • USA: Data is managed in accordance with the California Consumer Privacy Act (CCPA).
  • UAE: Data handling complies with the UAE Personal Data Protection Law (PDPL).

For details, refer to the Privacy Policy available on the Store’s website.

9. Final Provisions

9.1. Amendments to the Terms

  • The Service Provider reserves the right to update the Terms at any time. Changes take effect upon publication.

9.2. Governing Law and Dispute Resolution

  • EU: Disputes are resolved under Polish Civil Code and EU Consumer Laws.
  • USA: Governed by federal and state laws based on the customer’s location.
  • UAE: Subject to UAE Consumer Protection Regulations.

10. Contact Information

For customer support, legal inquiries, or complaints, please contact:

Thank you for choosing Elara Maison Heritage. We are committed to providing a seamless and secure shopping experience worldwide